Order & Shipping

Shipping

SHIPPING OUTSIDE OF USA

We do not offer shipping outside of the United States at this time.

SHIPPING TO USA

We ship items out as soon as possible.  All items are delivered within 8 days or less. HG  Official is not responsible for delays due to the mail carrier.  We do our part to ship out items as soon as possible. Once the item is shipped, we provide tracking here.

Order tracking

Depending on your location, delivery will normally take 2-5 business days from dispatch. You can track your orders here.
Cancellations

Changed your mind? Some of our Partners allow you to cancel an item before we prepare your order.

To cancel your order:

1: Go to ‘Orders & Returns’ if you have an account, or email us with your order ID if you placed your order as a guest.

2: Select the items you want to cancel and your reason for cancellation.

We’ll email you a confirmation of your canceled order.

If your order has already been prepared, we can’t cancel your order — but we do offer a Free Returns service. You can find more info on canceling and returning orders in our Return & Refunds Policy.

Custom Jewelry

We hope you’re excited to receive your custom jewelry! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times.

Please note: although customised items have a longer lead time, payment will be taken shortly after you place your order.

Returns Policy

Returns are accepted on all unworn items within 30 days of purchase. To process your return please sign into your account, click “my orders” and click on the order you wish you return.

If it was purchased as a “guest”, then please email us with your Order ID and email address used to place the order and reason for the return. 

Exceptions may apply to personalized items.

SHIPPING OUTSIDE OF USA

We do not offer shipping outside of the United States at this time.

SHIPPING TO USA

We ship items out as soon as possible.  All items are delivered within 8 days or less. HG  Official is not responsible for delays due to the mail carrier.  We do our part to ship out items as soon as possible. Once the item is shipped, we provide tracking here.


Depending on your location, delivery will normally take 2-5 business days from dispatch. You can track your orders here.

Changed your mind? Some of our Partners allow you to cancel an item before we prepare your order.

To cancel your order:

1: Go to ‘Orders & Returns’ if you have an account, or email us with your order ID if you placed your order as a guest.

2: Select the items you want to cancel and your reason for cancellation.

We’ll email you a confirmation of your canceled order.

If your order has already been prepared, we can’t cancel your order — but we do offer a Free Returns service. You can find more info on canceling and returning orders in our Return & Refunds Policy.

We hope you’re excited to receive your custom jewelry! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times.

Please note: although customised items have a longer lead time, payment will be taken shortly after you place your order.

Returns are accepted on all unworn items within 30 days of purchase. To process your return please sign into your account, click “my orders” and click on the order you wish you return.

If it was purchased as a “guest”, then please email us with your Order ID and email address used to place the order and reason for the return. 

Exceptions may apply to personalized items.

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